Shipping and Returns
Please allow 3 to 5 days for processing and then 3 to 5 business days for shipping UPS- $8.95 Flat Rate
2 Day Priority Shipping (2 to 3 business days) - $12.00+ ( please note this is not guaranteed as mail carriers are overwhelmed with the influx of online shopping)
Express Shipping(overnight)-$40.00+ (check availability)
Standard International Shipping (1 to 3 weeks) - $12.95 Flat Rate. Please note sometimes it can cost more. We will not know until we enter the weight and the address. In that scenario we will send email for additional postage to be paid.
Priority International Shipping (4 to 10 business days)- $25+ (Free priority w/ orders over $250)
Lost Packages, Marked "delivered" but you don't have it
With the influx of online shopping all mail carriers are shipping over capacity rates.
Disclaimer: Please note that Boho Gal is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, then neither the carrier service nor Boho gal is liable.
Please be patient and communicate with us as we try to track down your missing package.
All packages are scanned throughout the shipping process, some may be delayed. We recommend signing up for text or email updates on the carrier's tracking page OR download the "SHOP" tracking app.
Please be sure to check with your neighbors and local postman for mis-delivered packages. Please allow 48 hours for a potential redelivery. Please immediately file a lost claim on the carriers website. Once you file a lost claim please reach out to our customer service team and keep us abreast of the situation.
We work with you as best as we can to help you find your lost package.If you have had issues with theft in the past. Please email us to add complimentary *Signature Requirement to your order.
Please contact us immediately if you entered the wrong address. So we can change it as soon as possible.
If it has already been shipped we will not be held liable for the lost package. Please contact the carrier to have the package redelivered.
We do not give refunds for any purchases. We will gladly exchange an item within 15 days of your purchase. Exchanges for equal value only. Please note you will be responsible for shipping the item back to us.
If you receive a damaged or defective item please immediately contact customer service at hello@boho-gal within 6 days of delivery. Please send us a picture of the broken item. We guarantee that any damaged item upon arrival will be replaced. If the item is one-of-a-kind or out-of-stock we will offer a full refund.
We will provide a shipping label for the item to be mailed back to us. Once the item is returned we will ship the replacement and process the refund.
We offer free repairs for items purchased within 60 days. If you are passed the 60 day period we charge a $25 fee for replacing missing parts or repair. You will also be responsible to ship the item back to us.
Sale items are Final sale! They cannot be exchanged or repaired.
Please email us at email@example.com for any returns and exchanges.